Airia Privacy Policy

Use of any Airia Services or Airia Websites, or other contact with Airia is subject to the current revision of Airia’s Privacy Policy, which is stated below. Please do not perform such activities if You object to Airia’s Privacy Policy.

Airia may update its Privacy Policy at its discretion, which, with or without direct notice to You, becomes effective immediately upon posting of such updates to Airia’s website (e.g., at www.airia.com/privacypolicy).

Capitalized terminology used throughout this Privacy Policy are defined herein or in Airia’s Terms of Service.

Airia’s Privacy Policy explains how Airia accesses, stores, processes, secures, and removes information through:

·       “Airia Services” including all versions of any of the following: Airia Platform services (e.g., services for single or multiple AI Pipeline functions); Airia Console applications (e.g., interfaces through which AI Pipeline designers, utilizers, administrators, and auditors can interact with AI Pipeline Functions), Airia Appliance services (e.g., Airia Email Connector, Airia Cloud Connector), and any Airia-enabled Apps (e.g., Airia AI Agent, Airia AI Assistant, Airia AI Email, Airia AI Chat, Airia AI Content; Third Party Apps developed using Airia SDK, APIs, or AI Pipeline Functions) for any Operating System (e.g., iOS, iPadOS, MacOS, Android, Windows, Linux, VisionOS);

·       “Airia Websites” including all websites provided by, operated by, or contributed to by Airia (e.g., www.airia.com, other websites, social media or networking sites); and,

·       Your contact with Airia (e.g., directly, indirectly, during visits to Airia's premises, when attending Airia events).

1.           How Airia accesses Your information.

Information provided to Airia.

·       Account and profile information . When You create an Airia Account, modify Your Airia Services profile or group settings, set preferences, or make purchases, Airia collects the information You make accessible to Airia. This may include Your username, password, contact and billing, photo, profile details, preferences and settings.

·       Content provided through Airia Services . Airia accesses and processes any data, content, or code You create, store, send, receive, or share through Airia Services, which may include any information about You that You choose to include. Airia also collects feedback You provide directly to Airia or through Airia Services.

·       Content submitted through Airia Websites . When You interact with Airia Websites, Airia collects the content You submit. This may happen when You participate in interactive features (e.g., commenting on blogs), respond to surveys, contests, promotions, or events, fill out forms (e.g., "Contact Airia" page, request a demo), and subscribe to email lists or notifications. The information collected depends on the nature of the interaction but typically includes name, contact details, company information, and phone number. Airia also automatically collects certain information about Your use of Airia Websites (e.g., through cookies and tracking technologies).

·       Information provided through support channels . When You engage with Airia Support (e.g., as an account administrator, by opening a support ticket, or speaking with a representative), You will be asked to provide contact information, a summary of the problem, documentation, screenshots, or other helpful information.

·       Payment information for Airia Services . When registering for certain Airia Services, Airia may ask You to provide payment and billing information, such as billing representative name and contact information, and payment card details (which are thereafter provided by Airia to and processed by secure Third Party Payment Services).

Information processed by Airia Services.

·       Device and connection information . Airia collects information about the devices You use to access the Airia Services (e.g., servers, networks, desktops, laptops, tablets, smartphones, telephones), including connection type and device settings (when You install, configure, manage, or Use Airia Services), device identifiers, operating system, browser type, IP address, approximate location, URLs of referring/exit pages, and debugging/crash data.

·       Tracking technologies . Airia and its Third Party Partners (e.g., Third Party Providers integrated with any Airia Services) use cookies and other tracking technologies (e.g., web beacons, device identifiers, pixels) to provide functionality and recognize You across different Airia Services, computing devices, and browsers.

Information obtained from other sources.

·       Information from other Users of Airia Services . Other users of Airia Services may provide information about You through their Use of Airia Services or contact Airia for support with Airia Services. This could include information within data made accessible to Airia Services, mentioning You in a support ticket, providing Your email address to invite You to Airia Services, or if You are designated as an administrator or billing contact for Airia Services.

·       Information from Third Party Providers . When You or Your account administrator integrate or link a Third Party Provider with Airia's Services, Airia receives information about You (e.g., creating an account or logging in using Apple credentials shares Your name and email address (as permitted by Your Apple profile settings), and integrating Airia Services with other services to access, store, share, and edit content therein (e.g., Apple Health)).

Information not intentionally accessed by Airia .

·       Personal information . Although Airia may receive Your personal information through AI-enabled Apps, AI Pipelines or AI Pipeline Objects made accessible to Airia Services, Airia does not intentionally access it.

·       Sensitive personal information . Airia does not purposely access “sensitive personal information," which may include racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data or biometric data used to uniquely identify a person, health and medical data associated with an individual, information about a person's sex life or sexual orientation. You are responsible for complying with any applicable regulatory controls if You choose to process sensitive personal information using Airia Services.

·       Minors . Airia Services are not intended for users under 13 years of age, and Airia does not knowingly access information from this age group or direct content specifically to this age group. If Airia learns or suspects that You or other user is under 13 years of age, the user’s account will be closed. While Airia encourages interest in software and artificial intelligence, Airia must comply with legal age restrictions.

2.           How Airia Uses Your information.

For providing and personalizing Airia Services . Including: utilizing user information to process transactions, authenticate logins, provide customer support, and maintain the Services; tailoring features to enhance productivity and collaboration by analyzing team activities and providing relevant activity feeds and notifications; inferring organizational or industry affiliations from email domains to personalize content and experiences on Airia's websites; and, combining information across multiple Airia Services or Third Party Providers to offer an integrated experience, such as finding information from one service while searching another or presenting relevant product information as users navigate Airia's Websites.

For conducting research and development . Including: continuously improving Airia Services by making them smarter, faster, more secure, integrated, and useful to users; analyzing information and collective learnings (e.g., feedback and surveys) about usage of Airia Services to troubleshoot issues, identify trends, usage patterns, and areas for integration; developing innovative products, features, and technologies that benefit Airia's users and the public; and, testing and analyzing new features with limited Users before making them generally available.

For essential communications about Airia Services . Including: utilizing contact information to send important transactional communications through email and within Airia Services, such as confirming purchases, reminding of subscription expirations, responding to comments and requests, providing support, and sending technical notices, updates, security alerts, and administrative messages; and, providing onboarding communications to help users gain access to Airia Services or become more proficient with a particular Airia Service (where such onboarding communications are essential to the Airia Services and generally cannot be opted out of, unless an opt-out option is explicitly provided within the communication or account settings).

For customer support . Including: utilizing user information to resolve technical issues with Airia Services; responding to requests for assistance; analyzing crash information; and, repairing and improving Airia Services.

For ensuring safety and security . Including: utilizing user information and data on Use of Airia Services to verify accounts and activity; preventing, detecting, and responding to potential or actual security incidents; and, protecting against malicious, deceptive, fraudulent, illegal activity, and violations of Airia's Terms of Service.

For protecting legitimate business interests and legal rights . Where required by law or deemed necessary, utilizing user information in connection with legal claims, regulatory compliance, audits, and disclosures related to business transactions such as acquisitions, mergers, or asset sales.

For acting with user consent . Utilizing user information for specific purposes not listed herein, but only with the user's explicit consent, such as publishing testimonials or featured customer stories to promote Airia Services.

3.           How Airia shares Your information.

Sharing with other users of Airia Services.

·       Collaboration Settings . You have control over who can view, share, edit, copy, and download the content You create through Airia Services, which may include personal or sensitive information of You or other individual(s). Permissions are based on settings selected by You or the administrator of your Airia Account (e.g., an IT admin).

·       Managed accounts and administrator access . If You register or access Airia Services using an email address with a domain owned by Your employer or organization, or associate that email address with Your existing account, certain information about You may become accessible to the organization's administrator and other users sharing the same domain. This information may include Your name, profile picture, contact info, content, and past account usage. If You are an administrator for a specific site or user group within Airia Services, Your contact information may be shared with other admin users to facilitate admin-related requests.

·       Posting on public sites . If you post Your information on public sites (e.g., blogs, wikis, or message boards discussing Airia Services, whether hosted by Airia or a Third Party), Your information can be read, collected, and used by any other user who accesses such public sites. Your posts and profile information may remain such public sites even after You delete Your account. Carefully consider the sensitivity of any information You share on such public sites. To request removal of Your information from Airia Websites, contact [email protected].

Sharing with Third Parties.

·       Third Party Vendors . Airia collaborates with Third Party vendors to offer software and website development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analytics, and other services. Third Party Vendors may require access to user information to perform their services on Airia's behalf. When a Third Party Vendor needs to access user information, they do so under strict instructions from Airia, which include adherence to security and confidentiality requirements designed to protect Your information.

·       Third Party Providers . You, Your account administrator, or other users may enhance Airia Services by enabling integrations between Airia Services and Third Party Providers. These integrations may grant Third Party Providers access to Your account, information, and content. Third Party Provider policies and procedures are outside Airia's control, and this Privacy Policy does not cover how Third Party Providers use Your information.

·       Compliance with legal obligations and enforcement of Airia's rights . In exceptional circumstances, Airia may share Your information with a Third Party if Airia believes that sharing is reasonably necessary to: respond to lawful requests by public authorities; enforce agreements (e.g., Airia Customer Agreement, Terms of Service, and Privacy Policy); protect the security or integrity of Airia Services; protect Airia, its customers, or the public from harm or illegal activity; respond to an emergency to prevent death or serious bodily injury of any person.

Sharing with Airia affiliates . In the event of mergers, acquisitions, financing, or sale of company assets, Airia may transfer user information to another company. In such event, Airia will notify users through Airia Services or on Airia Websites, which will specify any user choices regarding their information. Airia is dedicated to protecting privacy rights and ensuring that users can make informed decisions about their information in these situations.

4.           How Airia protects Your information.

Information Security . Airia employs industry-standard administrative, technical and physical security measures to safeguard the information it accesses. Despite Airia's robust security safeguards designed to protect Your information, no security system is completely impenetrable and thus Airia cannot guarantee absolute security.

Information Retention. Airia retains information for retention period specified below, after which Airia will either delete or anonymize the information. If deletion is not possible (e.g., when the information is stored in backup archives), Airia will securely store the information and isolate it from further use until deletion is possible.

·       Account information . Airia retains Your account information while Your account is active and for a reasonable time thereafter. Some information may be retained as necessary to comply with applicable law, resolve disputes, enforce agreements, support business operations, and to develop and improve Airia Services.

·       Information shared on Airia Services . If Your account is deleted, some of Your information and content may remain on Airia Services to allow Your team members or other users to fully utilize Airia Services.

·       Managed accounts . If Airia Services are provided to You through an organization (such as Your employer), Airia retains Your information for as long as required by the account administrator of Your account.

·       Marketing information . If You opted to receive marketing emails regarding Airia Services, Airia retains Your marketing preferences for a reasonable period after Your last indication of interest. Airia also retains information collected from cookies and other tracking technologies for a reasonable period after its collection.

5.           Choices about Your information.

Airia Services provides You with various options to manage Your information, including accessing and updating Your information, deleting specific information of Yours or Your entire account, requesting Airia stop using Your information, and Your opting out of promotional communications. You can exercise these choices through Airia Services (as supported given the type) or by contacting Airia. although Airia may retain certain information for legal or transactional purposes. Please contact Airia at [email protected] with questions, comments or choices.