1. At a Glance
Below is a plain-language snapshot. Full details are in the sections after.
| What | Why | Legal basis (GDPR) |
|---|---|---|
| Account details (name, email, password) | Provide the service | Contract |
| Billing information | Process payment | Contract |
| Usage & log data (IP, browser, pages) | Security & improvement | Legitimate interests |
| Analytics cookies | Understand site usage | Consent |
| Marketing cookies (Meta Pixel, LinkedIn Tag) | Targeted advertising | Consent |
| Visitor company and/or name identification (Apollo.io) | Identify companies (global) & named individuals (US only) browsing the site | Consent |
| Support messages | Resolve your issue | Contract |
| Marketing emails | Product news & updates | Consent |
| Webinar & events | Register for events, provide access to webinars, track engagement, share recordings with attendees, send follow-up resources | Legitimate interests (Consent for sharing with Partners) |
| Resource Downloads | Deliver requested content, send relevant marketing communications, enable sales follow-up, and personalize outreach using company information | Legitimate interests (content delivery) / Consent (marketing emails, sales follow-up & company identification) |
| Sales chatbot conversations & business contact details | Provide sales support, answer product questions, escalate to live sales rep if requested | Legitimate interests |
2. Who We Are
Airia LLC, a Delaware limited liability company, is the data controller for information collected through our websites and services.
| How to reach us | Details |
|---|---|
| Privacy team | privacy@airia.com |
| Post | Airia LLC, PO Box 190778, Miami Beach, FL 33119, USA |
| Trust Centre | trust.airia.com (subprocessors, certifications, DPAs) |
| EU/UK Representative | Ventsi Potchekanski, EURepresentative@airia.com |
If you're a business using Airia for your own customers, Airia acts as your data processor — not controller — for that data. Your Data Processing Addendum with Airia governs that relationship.
3. What We Collect & Why
We collect information in three ways: what you give us directly, what our systems collect automatically, and what comes from third-party integrations you enable.
a) Types of Information
- Account registration: Your username, email address, password, and optional profile details.
- Payment: Billing name, address, and payment card details. Card data goes directly to our payment processor — Airia never stores raw card numbers.
- Support requests: Anything you include in a ticket, chat, or email — descriptions, screenshots, contact details.
- Forms & surveys: If you fill out our demo request, contact, or feedback forms we collect your name, email, company, and phone number.
- Content you create: Prompts, files, and outputs you generate or store inside Airia Services. Used only to deliver the features you asked for (see Section 3(e) on AI model training).
b) Information collected automatically
- Device & connection data: IP address, browser type, operating system, device identifiers, and crash/debug logs.
- Usage data: Pages visited, time on site, referring URLs, and feature interactions — used to improve our services.
- Cookies and tracking technologies: See Section 4 for a full breakdown, including named third-party trackers.
- Visitor identification: When you visit airia.com and consent to this via our Cookie Preference Center, Airia uses a third-party script (Apollo.io) that attempts to identify which company (and for US-based visitors, which specific named individual) is browsing, by matching your IP address against Apollo’s B2B contact database. This may include your name, job title, employer, email address, and the specific pages you viewed. This tool does not load unless you actively consent.
c) Information from third-party integrations
- Connected apps: If you or your admin connect an external service (e.g., Slack, Salesforce), that service may share relevant data with Airia to power the integration. Their own privacy policies apply.
- Other users: A colleague may provide your email to invite you or reference your name in a support ticket.
d) What we don't collect
- Sensitive data: We don't collect health records, biometric data, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation. If such data is inadvertently submitted (for example, in a support message), we will delete it promptly and not process it further.
- Children's data: Our services are not for anyone under 16 (or 13 where local law permits). See Section 9 for more information.
e) AI model training
- We do not use your prompts, files, or AI outputs to train or fine-tune Airia’s AI models
- Airia will not use your content added into the Airia platform to train any models. This excludes any model brought into the platform by a customer.
f) Lawful bases
For each purpose, Airia relies on one of the following legal grounds:
- Contract: Processing is necessary to provide the service you've signed up for.
- Legitimate interests: Security monitoring, fraud prevention, product analytics, and direct marketing to existing customers are balanced against your rights. You can request additional details for any specific activity by emailing privacy@airia.com.
- Consent: Non-essential cookies, marketing emails, and targeted advertising. You can withdraw at any time.
- Legal obligation: Retaining certain financial records, responding to lawful requests.
4. Cookies & Tracking Technologies
Cookies are small files stored on your device. We use them to keep you logged in, understand how people use our site, and, only with your consent, serve relevant ads and identify visiting companies.
| Type | Examples | What it does | Consent needed? |
|---|---|---|---|
| Strictly necessary | Session token, CSRF | Keeps you logged in and the site secure | No — always active |
| Preference | Language, time zone | Remembers your settings between visits | Yes — opt-in required |
| Analytics | Analytics tools, scheduling widgets | Counts visits and measures feature usage — anonymized where possible | Yes — opt-in required |
| Marketing / advertising | Meta Pixel, LinkedIn Insight Tag, Apollo.io | Tracks page views and conversions to enable retargeted ads on Facebook, Instagram, and LinkedIn. Apollo identifies visiting companies globally; identifies named individuals for US-based visitors by matching IP against Apollo’s B2B contact database. Each provider's own privacy policy applies. | Yes — opt-in required |
Global Privacy Control (GPC): If your browser sends a GPC signal, Airia treats it as a valid opt-out of the sale or sharing of your personal information under CCPA/CPRA.
5. Who We Share Your Data With
We don't sell your personal data. We share it only in these specific circumstances:
| Recipient | Why & safeguards |
|---|---|
| Infrastructure & service vendors | Hosting, storage, backups, payment processing, and customer support tooling. These vendors act on Airia's instructions under data processing agreements. Full list at trust.airia.com. |
| Analytics & advertising platforms | Meta Platforms (Facebook Pixel) and LinkedIn Corporation (Insight Tag) — only when you have consented to marketing cookies. Withdraw via the Cookie Preference Center. |
| Your organization’s admin | If you access Airia through your employer's account, your admin can see your profile, usage activity, and content as permitted by your organization's settings. |
| Third-party integrations you enable | If you connect an external app, it gets access to the data needed to run the integration. The third-party’s privacy policy applies. |
| Apollo.io | Visitor de-anonymization and sales intelligence after you consent via the Cookie Preference Center. Apollo receives page-view data from your visits and cross-references it against its B2B database to identify visiting companies and (for US-based visitors) named individuals. Apollo is a registered US data broker (California, Oregon, Texas, Vermont). A Data Processing Addendum governs this relationship. Apollo's own privacy policy and opt-out tools apply: apollo.io/privacy-policy |
| Law enforcement / regulators | Only when required by law, a valid court order, or to protect someone from serious harm. We'll tell you before we disclose, unless prohibited by law. |
| A buyer of Airia | If Airia is acquired or merges with another company, your data may transfer. We'll notify you and explain your choices before any such transfer takes effect. |
6. How Long We Keep Your Data
We only hold onto your personal information for as long as we need it; whether that's to provide our services, run our business, or meet legal requirements. When figuring out how long to keep it, we consider what kind of information it is, how sensitive it is, why we collected it in the first place, and what the law requires us to do.
7. Your Rights
Depending on where you live, you have some or all of the following rights. We respond within 15 days (Brazil) 30 days (EU, UK, Canada, Singapore) or 45 days (USA). The contact information for all rights requests is privacy@airia.com.
| Right | What it means | How to use it |
|---|---|---|
| Access | See a copy of all personal data Airia holds about you. | Email: 'Data Access Request' |
| Correct | Fix any inaccurate or incomplete information. | Update in Settings, or Email: ‘Data Correction’ |
| Delete | Ask us to erase your personal data. We'll confirm what we can and can't delete (some financial records must be kept). | Email: 'Data Deletion Request' |
| Portability | Get your data in a machine-readable format (JSON / CSV) or transferred to another provider. | Email: privacy@airia.com'Data Portability Request' |
| Object | Object to processing based on legitimate interests or for direct marketing. Marketing objections are always honored. | Email privacy@airia.com or click Unsubscribe in any email. To opt out of Apollo visitor identification specifically, visit https://www.apollo.io/privacy-policy/remove |
| Restrict | Ask us to pause processing while a dispute is resolved. | Email privacy@airia.com |
| Automated decisions | Request human review if an automated decision significantly affected you. | Email: privacy@airia.com'Automated Decision Review' |
| Opt-out (CCPA) | California residents can opt out of the sale or sharing of personal information, including via advertising cookies or send a GPC signal. | Cookie Preference Center or GPC browser signal |
| Withdraw consent | Withdraw consent for cookies or marketing emails at any time, without affecting past processing. | Cookie Preference Center / Unsubscribe link in emails |
8. International Transfers
Airia is based in the United States. If you use Airia from outside the United States, your data will be transferred, stored in, and processed in the United States and in other countries where we or our service providers operate. These countries may have data protection laws different from those in your country. Where required by applicable law, we implement appropriate safeguards to protect your personal data in connection with international transfers, which may include:
- EU-U.S. Data Privacy Framework (DPF): Airia is certified under the EU-U.S. DPF and UK Extension. View our certification at dataprivacyframework.gov. Unresolved DPF complaints may be escalated to ICDR-AAA (go.adr.org/dpf_irm.html) free of charge. As a last resort, you may invoke binding arbitration under DPF Annex I.
- Standard Contractual Clauses (SCCs): Where applicable we use EU Commission-approved SCCs with all vendors who process EU/UK personal data outside those regions, including the UK International Data Transfer Addendum.
- Other safeguards: For transfers from other jurisdictions, we rely on legally recognized transfer mechanisms or contractual protections as required by applicable law. You may contact us at privacy@airia.com to request more information about the safeguards we use.
9. Children
Airia Services are not intended for anyone under 16 years old. This is the standard we apply globally to meet GDPR’s higher threshold. Where a specific jurisdiction requires a higher age of protection, we apply the more protective local standard for users in those jurisdictions. We do not knowingly collect personal data from children.
If you're a parent or guardian and believe a child's data has been collected in error, email privacy@airia.com and we'll delete it promptly.
10. Contact Us & Policy Updates
Got a question?
Email privacy@airia.com
How we handle updates
We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect when the most recent changes were made — so that's the best place to check.
What this notice doesn't cover
Third-party websites or services linked from Airia operate under their own privacy policies. This notice also doesn't cover Airia's processing on behalf of enterprise customers governed by a Data Processing Addendum.
Airia LLC · PO Box 190778, Miami Beach FL 33119 · privacy@airia.com · trust.airia.com